There is an ongoing tension between the digital savvy of people and how an environment* enables or supports them. If one of these forces move too fast OR too slow we create
* in organisations this is the combination of systems, devices, tools, norms and policies they operate in
There are two types of disconnect
– The first is where the environment is more technology enabled than people are comfortable with.
This drives fear, creates cognitive overload and inevitably results in an underutilisation of the technology. All of this come with inherent cost to the organisation.
– The second type is when people are more tech savvy than the environment they operate in.
This results in frustration, which subsequently drives people to operate in the shadow lands outside the defined IT environment. The additional IT expense, increased risk and missed opportunity also come with a cost to the organisation.
if we can manage this tension just right
By striving to meet the needs of increasingly digital savvy users, we can create a pull towards more enabling environments. In turn more enabling environments will push people to be more digital savvy.
The interplay of these two forces can shift an organisation from ‘adequate’ ways of working built in the past to truly effective ones created for the future.
If you’re looking to start a digital transformation program for your organisation but having a hard time getting the ball rolling, head over to the Digital Champions Club to see how we can help you through the process.