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Managing the risks of virtual events

Australia is currently dealing with its second wave of COVID-19. And event organisers, many of who were hoping to ride things out until we return to normal, are facing the realisation that ’normal’ may be a long way away.    Of course some have seen the current environment as an opportunity to explore alternatives. According to Eventbrite […]

Scaffolding Digital Projects

In my last post I talked about the legacy of Zoom and how, suddenly, most of our customers, suppliers and colleagues are feeling quite au fait with video conferencing. But, as I pointed out, Zoom is just one step in the journey of video. Once your organisation has mastered Zoom there are so many other, […]

Zoom’s legacy

As social isolation restrictions start to ease across Australia, there are many who are looking forward to getting back to the office…or perhaps more accurately, getting out of the house. There has been much talk about the impact of Zoom (or Teams/Skype/Meet if your organisation is otherwise inclined) on how we work. Most recently, that […]

A New Golden Age of Experimentation

Let’s all start by taking a deep breath. [insert 20 second pause here] Things have gotten a little crazy of late. Like many of you, a big chunk of my business has taken a nose dive. Last year I spoke at more than 20 conferences and was already booked to speak at another dozen or […]

How small changes create big value

In 2008, UPS upgraded its routing software to discourage drivers from turning right across traffic (or left in the US). It was a small change that created massive savings in time, fuel, car accidents and money. In fact, UPS estimates this one change saves them more than $300 million per year. You might not run […]

And the 2020 Digital Champions Club Scholarship winners are…

Each year the Digital Champions Club offers three 12-month scholarships to amazing organisations doing wonderful things in the community. This years winners are… …drum roll please… FirstChance, a Newcastle based not-for-profit who provides early intervention and support for children with disabilities or developmental delay, and their families. and Campbell Page, a national not-for-profit who provides […]

The Paradox of Growth

Alongside profitability, growth is seen as a cornerstone of organisational success. Growth implies market fit — it indicates that the world wants more of what you do. Growth is generally seen as a desirable objective for CEOs and business leaders but there is an underlying paradox to business growth: the more you grow the harder […]

How complexity kills communication

The network effect is generally seen positively. It refers to the idea that as a network gets bigger it becomes more valuable. The value of owning the first fax machine is effectively zero because there is no one to send a fax to. But add a second fax machine and there are two faxes that can now […]

Altruism is dead. Long live altruism.

There’s not a lot I remember from my first year of university but one thing that stuck is our inability to prove altruism. Altruism is the idea we could do something that is completely selfless. Yet when we act selflessly there is almost always a potential benefit that flows back to us, whether it be […]